You will be tested in week 3 please make sure you take in all the information
Techniques for your clients
What your client really means
Keep your clients heading in the right direction
3 question to keep your client heading in the positive direction of what they want.
What is the ideal outcome that you would like from this situation?
How would you in an ideal world like to feel about this situation?
What do you feel is the most positive response regarding this situation?
Please note it is really important for you to take all this information in, as you will be tested on all you have learned so far.
We will be sending you a direct link to take the test next week, be ready!